Frequently asked Questions
FAQs
What sort of work do you do for your clients?
It varies and is flexible to my client’s needs. I am willing to consider most work that I have the skills to take on and always love a challenge! Give me a call and I’ll do my best to assist you. I am a member of the Warwickshire VA Network and if I can’t do it I will for sure know someone who can.
Which geographical areas do you cover?
Although I am based in North Warwickshire, by working virtually, I can service businesses right across the UK and in fact the world.
Will you come into our office to carry out work?
I mostly work from my virtual office service. However, if you work in the area, it may be possible for me to work in your office. Mileage charges and travelling time will however apply.
How does a virtual assistant service work?
You can call or email me, we can have a Skype or Zoom call or meet for a coffee if you are local and you can tell me what you would like help with and then when I have an understanding of what you are looking for, I come up with a proposal and a quote that would suit you and what you are looking for.
How Does Payment Work?
It depends on whether you have opted for an ad-hoc hourly rate, a retainer package or bespoke package. For project and bespoke work, you will be asked to pay 50% upfront or for a retainer buy a block of hours in advance. Payment will be by invoice with within seven working days by Bank Transfer.
Is there an incentive for recommending new clients?
Yes. Word of mouth recommendation is the most valuable source of new clients for me and I am delighted that clients are so happy with the service that they are confident to recommend me.
What about confidentiality?
As a professional Virtual Assistant business, confidentiality is naturally part of my day-to-day work. My terms & conditions document is a two-way contract which includes a confidentiality clause. I ask you to agree to my Terms & Conditions on the acceptance of the task.
Do we have a contract in place?
Yes, I ask you to agree to my Terms & Conditions on the acceptance of the task. My contracts and terms come from KoffeKlatch who supply contracts and support for Freelance and Outsourced Businesses.